Welcome to Hallmark Online Shop’s FAQ page! We’re dedicated to making your celebration planning as magical as our products. Below you’ll find answers to common questions about our products, shipping, returns, and more.

Products & Ordering

What types of products do you offer?
We specialize in celebration essentials including Keepsake Ornaments, Gift Wrap, Home Decor, Party Decorations, Garden & Artificial Plants, Figurines, and much more. Our collections are designed to add that perfect magical touch to your celebrations and home.
Do you have a Keepsake Ornament Club?
Yes! Our Keepsake Ornament Club offers exclusive access to limited edition ornaments and special collections perfect for commemorating life’s precious moments.
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for your convenience and secure shopping experience.

Shipping & Delivery

Where do you ship from?
All orders are processed and shipped from our headquarters in Denver, Colorado, ensuring each item meets our quality standards before journeying to you.
What shipping options are available?
We offer two reliable shipping methods:
• Standard Shipping ($12.95) via DHL or FedEx: 10-15 business days after shipment
• Free Shipping on orders over $50 via EMS: 15-25 business days after shipment
How long does order processing take?
We take 1-2 business days to carefully process your order, ensuring each ornament, gift wrap set, or home decor piece is meticulously checked for quality. During peak seasons, processing may take slightly longer as we maintain our standards of excellence.
Do you offer international shipping?
We ship globally to most countries, except Asia and select remote areas. Please note that customs or import duties may apply depending on your location and are the responsibility of the recipient.
How can I track my order?
Once your order ships, you’ll receive a confirmation email with a tracking number, allowing you to follow your package’s journey from our hands to yours.

Returns & Exchanges

What is your return policy?
We want you to be completely satisfied with your Hallmark experience. You may return items within 15 days of receipt. Please ensure items are in original condition with all packaging intact.
How do I initiate a return?
Please contact our customer care team at [email protected] with your order details, and we’ll guide you through the return process with care and efficiency.

Account & Technical Support

I’m having trouble with my order. What should I do?
Our dedicated customer care team is here to help resolve any issues. Contact us at [email protected], and we’ll work to make your Hallmark experience magical again.
Can I modify my order after placing it?
To ensure we maintain our careful processing standards, order modifications must be requested within 24 hours of placement. Please contact us immediately if you need to make changes.
Need Further Assistance?
Our customer care team is dedicated to ensuring your Hallmark experience is nothing short of magical. Contact us at:
Email: [email protected]
Address: Hallmark Online Shop, 3671 Sampson Street, Denver, US 80202

Thank you for choosing Hallmark Online Shop, where every celebration finds its perfect touch.