Term and Conditions

Welcome to Hallmark Online Shop! These Terms and Conditions govern your use of our website and services. By accessing hallmarkchristmasus.com and making a purchase, you agree to be bound by these terms. Please read them carefully.

1. Acceptance of Terms

By accessing and using the Hallmark Online Shop website, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions, our Shipping & Returns Policy, and our Privacy Policy. If you do not agree with any part of these terms, please do not use our website.

2. User Obligations and Responsibilities

As a user of our website, you agree to:

• Provide accurate, current, and complete information when creating an account or placing an order
• Maintain the confidentiality of your account credentials
• Use the website only for lawful purposes and in accordance with these terms
• Not use our website to engage in any fraudulent activities
• Not attempt to interfere with the proper functioning of our website
• Be responsible for all activities that occur under your account
• Ensure that you are of legal age to form a binding contract in your jurisdiction

3. Products and Services Description

Hallmark Online Shop specializes in celebration and decorative products including:

• Banners & Streamers
• Candles and Centerpieces
• Decorative Accessories and Home Decor
• Figurines and Gift Ornaments
• Garden & Artificial Plants
• Gift Packaging (Bags, Boxes, Wrap)
• Keepsake Ornaments and Keepsake Ornament Club
• Party Supplies (Decorations, Favors, Hats, Kits)
• Invitations

We strive to accurately display our products, but please note that colors may vary slightly due to monitor settings. Product availability is subject to change without notice.

4. Order and Payment Terms

Order Processing

All orders are processed within 1-2 business days after payment confirmation. You will receive an order confirmation email with tracking information once your order ships.

Payment Methods

We accept the following payment methods:

• Visa
• MasterCard
• JCB
• PayPal

All payments are processed securely. By providing payment information, you represent that you are authorized to use the payment method.

Shipping

We ship to most regions worldwide except Asia and remote locations. Shipping options include:

• Standard Shipping: $12.95 via DHL or FedEx, delivered within 10-15 business days after shipment
• Free Shipping: Available for orders over $50 via EMS, delivered within 15-25 business days after shipment

Delivery times are estimates and not guaranteed, as they may be affected by factors beyond our control.

Pricing and Taxes

All prices are listed in US dollars. We reserve the right to adjust prices at any time without notice. Customers are responsible for any customs duties, taxes, or import fees that may apply to international orders.

5. Returns and Exchanges

We want you to be completely satisfied with your Hallmark purchases. Our return and exchange policy includes:

• Returns and exchanges are accepted within 15 days of delivery
• Items must be unused, in original condition, and in original packaging with all tags attached
• The following items cannot be returned:
  • Keepsake Ornament Club items (personalized membership products)
  • Gift Ornaments with personalized elements
  • Opened Party Kits and Party Favors
  • Used Party Decorations
  • Opened Gift Bag Sets
• Original shipping fees are non-refundable unless the return is due to our error
• Customers are responsible for return shipping costs unless the return is due to our error or a defective product

For complete details, please refer to our Shipping & Returns Policy.

6. Intellectual Property

All content on this website, including but not limited to text, graphics, logos, images, and product designs, is the property of Hallmark Online Shop or our licensors and is protected by copyright and trademark laws. You may not reproduce, distribute, modify, or create derivative works from any content without our express written permission.

The Hallmark name and related logos are trademarks that may not be used in connection with any product or service without our prior written consent.

7. Limitation of Liability

Hallmark Online Shop shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from:

• Your use or inability to use our website or services
• Any unauthorized access to or alteration of your transmissions or data
• Any statements or conduct of any third party on our website
• Any other matter relating to our website or services

Our total liability to you for all claims arising from these terms or your use of our website shall not exceed the amount you paid to us in the six months preceding the claim.

8. Privacy

We respect your privacy and are committed to protecting your personal information. Our Privacy Policy explains how we collect, use, and safeguard your data. By using our website, you consent to our collection and use of information as described in the Privacy Policy.

9. Governing Law and Dispute Resolution

These Terms and Conditions shall be governed by and construed in accordance with the laws of the State of Colorado, United States. Any disputes arising from these terms or your use of our website shall be resolved in the state or federal courts located in Denver, Colorado.

10. Changes to Terms

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting to our website. Your continued use of our website after changes are posted constitutes your acceptance of the modified terms.

11. Contact Information

Thank you for choosing Hallmark Online Shop to be part of your special celebrations. Where every celebration finds its perfect touch.